If you rely on a reverse distribution vendor to handle your pharmacy’s process, make sure they can provide you with full post-process compliance reports. For example, you may be asked to provide them to the EPA or other regulators. According to the DEA’s 2010 Pharmacist’s Manual, “The records involving the transfer of controlled substances must be kept readily available by the pharmacy for two years for inspection by the DEA.”

These reports can also show you if your facility is receiving the best value for your returns. But what should you expect from a full compliance report, and how can you tell if a prospective vendor can fulfill your needs?

Are You Getting The Full Value?

These reports should include disposal methods for controlled substances along with a line-by-line list of each drug you shipped out, their dosages, manufacturer, etc. If your vendor isn’t giving you access to this data, ask if they will include it. If not, consider switching to a different service provider.

Ensure that your vendor can reconcile the exact amount of credits for your products by asking them to provide you with the Expected Return Value (ERV). An experienced vendor will use a patented process and/or proprietary technology to calculate the Expected Return Value (ERV) of pharmaceutical products rather than just using the WAC or AWP pricing. ERV is based on individual not batch returns to limit credit sharing and improving the ROI on your returned goods.

Always be sure you know exactly where your credit is in the reverse distribution process. Vendors should always be upfront with you regarding collection rates and turn time for your products. Online reporting allows pharmacies to check return status 24/7 and is a quick way to track open jobs and credits in real-time.

Make the Right Choice

When selecting or evaluating a reverse-distribution vendor for your pharmacy, make sure they provide you with not only the basic compliance needs but also visibility into the reverse distribution process and the ability for line-item reconciliation. This way you’ll be able to determine if you’re receiving accurate credits for your products as well as regulatory compliance.

For more on compliance considerations, download our Compliance Handbook.