There are many ways to gauge the trustworthiness and value of your pharmaceutical return services provider. Asking the right questions is key to uncovering them. See how your reverse pharmaceutical distributor stacks up with these key questions. If your reverse distributor isn’t providing the right answers, it might be time for a change. 

 

Will Your Reverse Distributor Keep You Out of Deep Water? 

Compliance is our priority.   Backed by a ~30-year history of stellar compliance and an accountability audit program based on the DEA’s standards, Pharma Logistics provides unmatched control and compliance in every service we offer. Our accountability audit program uses the Drug Enforcement Administration (DEA) accountability audit method to ensure perpetual inventory accuracy.    

 

What Is Your Collection Rate? 

It’s your money. If your collection rates aren’t being optimized, then you’re leaving money on the table.  

Pharma Logistics has the industry’s highest collection rate. And we don’t take “no” for an answer: our dedicated collections team proactively addresses manufacturer denials on our customers’ behalf to increase credit return value. In fact, our collection rates are typically 25-30% higher than other reverse distributors, netting millions of dollars back into our customers’ pockets.

 

 

What is Your Turnaround Time? 

The faster you receive your pharmaceutical return credits, the better. After all, unnecessarily waiting months or even years is frustrating and can hurt your operating budget. 

 

No one ensures your credits are returned faster than Pharma Logistics. Our proactive collections team collects 90% of your returns within 7 months. If you need credits even quicker, ask about our Rapid Credit Program, which provides a 14-day turnaround from when your product arrives at our facility. 

 

Can I Easily Track My Credits? 

You want to know the status of your return credits at all times. That’s what you get with Pharma Logistics: we offer greater visibility than any other reverse distributor. Our customer portal provides full line-item visibility into the entire returns process. Our Twice-Patented Precision Processing™ technology reconciles every item by NDC, manufacturer and customer to ensure every item is accounted for.  

 

Can you Customize Your Services to Match My Needs? 

You want your reverse distributor to offer services that make your life easier and minimize your team’s time. If a returns partner doesn’t provide multiple return options, including one that works best for you and your existing processes, stay away.  

 

At Pharma Logistics, we offer both Box & Ship and Onsite Services. Each provides distinct differences that complement the way you prefer to work.  

 

Pharma Logistics Box & Ship 

  • Ship pharmaceutical returns on your own schedule 
  • Stay compliant with all local, state and federal laws 
  • Save time using the prepaid shipping labels and tamper-proof bags provided free of charge 
  • DEA Form 222 provided 

 

Pharma Logistics Onsite Service 

  • We handle the entire process 
  • National Field Service Representative coverage 
  • Same-day DEA Form 222 completion 
  • In-person account summaries 
  • Pick-up schedule frequency is customized to match your needs 

 

Do You Provide a Service Fee Guarantee? 

If a reverse pharmaceutical distributor doesn’t offer a full-service fee guarantee, be wary—it’s probably because they can’t deliver what they promise. We do. Only Pharma Logistics provides a full guarantee on our service fee to ensure customers aren’t paying for credits they do not receive. That’s because, unlike other reverse distributors, our service fees are based on performance, not estimates. To ensure full visibility, we make it easy to view and audit your creditable returns down to the NDC level, and our highly automated reverse distribution operations enable Pharma Logistics to pass along efficiency-related savings to you. 

 

How Long Has Your Company Been in Business? 

Before you work with a reverse distribution partner, ensure they have all the experience you need.  Reverse distribution is difficult and serious work, and to truly master it takes decades.   

 

How Big is Your Company? 

Size matters too, at Pharma Logistics, we have ~30-year history of success. We’re proud to have earned the trust of many well-respected organizations, including hospital pharmacies, the U.S. Government, independent pharmacies, pharmacy chains, and physicians’ offices across the country, including: 

  • 1st Largest Market Share in Retail Independent Pharmacy 
  • 1st Largest Market Share in US Government Operated Pharmacies 
  • A 5-year, exclusive contract with the Department of Defense, serving thousands of military installations across the globe 
  • 2nd Largest Market Share in Health Systems/ IDNs, Servicing Over 2000+ Hospital Accounts including: 
    • Top 5 IDN with 140+ Hospital Locations 
    • Many of the leading Academic Medical Centers 
    • Largest Nationwide Long Term Care Pharmacy Group 
    • 1/3rd of the nation’s Top 15 Best Hospitals for Cancer 

 

Do You Do Work For Manufacturers? 

The answer you’re looking for might surprise you. Since you want a reverse distribution company that is not beholden to any conflicts of interest, you want a reverse distributor who fights hard for you; you want a firm “never” when you ask this question. But it’s an answer you’re not likely to hear unless you work with Pharma Logistics. We are the only completely conflict-free national reverse distributor. In fact, we intentionally and specifically do not do business with manufacturers, so there’s no question our loyalty is 100% to the pharmacies we serve. 

 

The Only Fully Visible, Conflict-Free, Fast-Turnaround, Full-Guarantee Reverse Pharmaceutical Distribution Partner 

If you have any questions, we welcome them. At Pharma Logistics, delighting customers is our passion, and compliance is our priority. That’s why we don’t just facilitate returns; we drive value to our customers’ bottom line. We deliver full compliance, high returns, and fast credit collection.  

Do you have any questions? Call Pharma Logistics at 888-729-7427 or contact us at questions@pharmalogistics.com, and we’ll make sure you get all the information you need to make the best decision for your pharmacy.